Returns & Exchanges
We hope you love your Ardently pieces ♡
We understand that sometimes something simply isn't quite right. If you'd like to return an eligible item, please contact us within 14 days of receiving your order.
Once you've let us know, you'll have a further 14 days to send your return back to us.
Swimwear & Hygiene
For hygiene reasons, please try on all swimwear over underwear and leave all hygiene seals, tags and protective coverings intact.
We can only accept change-of-mind returns of swimwear that is unworn, unused and returned in its original condition, with all tags and hygiene protection intact.
If a hygiene seal or protective covering has been removed or broken, we may be unable to accept the item for return where the item is no longer suitable for return for health or hygiene reasons.
Please take particular care to avoid transferring make-up, fake tan, deodorant, creams, oils or other products onto swimwear when trying it on.
Cover-Ups
Cover-ups may be returned provided they are unworn, unused and in their original condition with all tags attached.
How to Make a Return
To start a return, please contact us at hello@ardentlystudio.com with:
- Your order number
- The item or items you'd like to return
- The email address used to place your order
We'll then send you the return instructions.
Please don't send a return without contacting us first.
Return Postage
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
Where applicable following the cancellation of an eligible online order, the cost of our standard outbound delivery service will be refunded. If you chose an upgraded or premium delivery option, any additional cost above our standard delivery service is non-refundable.
Refunds
Once your return arrives, we'll inspect it and let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Where an eligible returned item has been handled beyond what would reasonably be necessary to inspect or try it on and its value has consequently been reduced, we reserve the right to make an appropriate deduction from the refund.
Exchanges
We don't currently offer direct exchanges.
If you'd like a different size, bottom style or another Ardently piece, please return your eligible item for a refund and place a new order for your preferred piece.
Because our tops and bottoms are sold separately, you can choose the size and coverage combination that suits you best ♡
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible at hello@ardentlystudio.com, including your order number and photographs where helpful.
We'll work with you to put things right.
Your Statutory Rights
Nothing in this Returns & Exchanges policy affects your statutory rights.
Items must be as described, of satisfactory quality and fit for purpose, and your legal rights in relation to faulty or misdescribed goods remain unaffected.
Questions?
We're always happy to help. Contact us at hello@ardentlystudio.com.